A 'Mystery Shop' occurs when you least expect it!
Its purpose is to see your business through fresh eyes. To uncover areas that need immediate attention (front of house, systems, cleanliness, level of service, Cead Mile Failte, menu analysis, food analysis, observations and a list of recommendations).
It starts with a visit that you may anticipate, however your staff will not. The intention is to see, in person, how your team works well and what areas your team may need to improve. It is a gentle undercover analysis that allows you incredible insight. Food and drink are sampled and the processes surrounding each order. A list of strengths and weaknesses will be sent to you directly the following day and areas that require immediate attention and solutions to any problems that arose.
*Diesel and travel time is extra, along with any food costs incurred.