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A 'Mystery Shop' occurs when you least expect it!

Its purpose is to see your business through fresh eyes. You don't have to be a food business to avail of this intensive service!


What is involved:

To uncover areas that need immediate attention from the front of house, systems, cleanliness, level of service, Cead Mile Failte, product display, menu analysis, food analysis, observations and a list of recommendations, observing staff and looking for areas that require improvement.


It starts with a visit that you may anticipate, however your staff will not. The intention is to see, in person, how your team works and what areas your team may need to improve upon. It is an undercover analysis that furnishes you with incredible insights.  Food and drink are sampled, products are purchased and the processes surrounding each order are observed and noted. A full review highlighting key areas that require immediate attention and a list of strengths and weaknesses will be sent to you directly, within a week. 


This service looks at menu layout and design, menu ideas, simplifying processes, and current equipment needs (a possible immediate equipment investment could yield a potential long-term revenue increase).


Tracie will highlight areas that require immediate attention and solutions to any problems that have arisen.


This exercise is intense and exhausting for you as Tracie does not hold back. Tracie will tell you harsh truths in order for you to act fast and take back control. It is virtually impossible for you to work IN your business and ON your business at the same time. That is why this one-day MYSTERY shop allows you to focus your attention on specific tasks and areas that will make the biggest difference.


*Recieve a 1 hour Zoom session to discuss the report

*Diesel costs and any food/ product costs incurred will be charged to you after the event.